About the Service
What is the Lyfairs Lighting Design Consultation?
It’s a paid consultation with one of our partner interior designers. Your designer helps you choose the right lighting for your home, including fixture styles, sizes, hanging heights, and how each room works with the rest of the house. Your consultation fee is fully credited toward your Lyfairs order.
Who is this service for?
Homeowners who are building, renovating, or updating a home and want professional guidance before investing in lighting. It’s especially helpful for homes with high ceilings, double-height foyers, open floor plans, kitchen islands, or multiple spaces that need to feel connected.
Who are the designers?
Our partner designers are experienced residential interior designers who know Lyfairs products well. You can read more about each designer on our [Meet Our Designers] page. Partner designers are independent professionals compensated by Lyfairs for their consultation services.
Choosing a Consultation
What’s the difference between Virtual and On-Site?
Virtual Consultation ($350) is a 1-hour video session. Before the call, your designer reviews the photos and measurements you send. It’s available anywhere in the U.S.
On-Site Consultation ($600) includes up to 3 hours in your home. Your designer does a room-by-room walkthrough and takes measurements in person. It’s currently available in [Florida service areas].
Which one should I choose?
Choose Virtual if you live outside our on-site service areas, are lighting a few key rooms, or can share clear photos and measurements.
Choose On-Site if you’re lighting multiple rooms, have double-height or complex spaces, or would like a designer to see your home in person.
Is there a travel fee for On-Site consultations?
Travel within [30] miles of the designer’s base is included. For homes farther away, a travel fee may apply. We’ll always confirm it with you before your appointment is scheduled.
What You’ll Receive
What’s included in my lighting plan?
Within [5] business days after your consultation, you’ll receive a written lighting plan that includes:
- Room-by-room fixture recommendations for each space discussed
- Fixture sizing matched to each room’s dimensions and ceiling height
- Hanging height and placement guidance, such as chandelier drop length, island pendant spacing, and centering over tables
- Bulb and color temperature recommendations that work with your existing recessed lighting and natural light
- A curated list of Lyfairs products, with links for easy ordering
How many rooms will the designer cover?
It depends on the size of your home and the time available. A Virtual consultation typically covers [3–5] key spaces. An On-Site consultation can usually cover most of the main living areas. Before your session, let us know which rooms matter most to you so your designer can prioritize them.
Do I have to buy the products the designer recommends?
No. Your lighting plan is yours to keep. The consultation credit applies only when you place an order with Lyfairs.
Consultation Credit
How does the consultation credit work?
After your consultation, we’ll email you a one-time credit code equal to your consultation fee. Apply it at checkout on a qualifying Lyfairs order.
What are the credit requirements?
- Virtual Consultation: $350 credit on Lyfairs orders of $9,000 or more
- On-Site Consultation: $600 credit on Lyfairs orders of $15,000 or more
- Order minimums are based on product subtotal.
- The credit can be combined with our current 20% off promotion. The discount is applied first, then your consultation credit.
- The credit must be used within 180 days of your consultation date.
- The credit applies to one order and can’t be split across multiple orders.
- The credit has no cash value and can’t be exchanged for cash.
Can I use the credit on products that aren’t in my lighting plan?
Yes. The credit applies to any qualifying Lyfairs order within 180 days.
What if my order is below the minimum?
The credit applies only to orders that meet the minimum. Many homeowners combine several rooms into one order to qualify. If you have questions, just contact us, and we’ll be happy to help.
What happens to my credit if I return part of my order?
If a return brings your order below the qualifying minimum, the credit amount will be deducted from your refund.
Booking & Scheduling
How do I book my appointment?
After purchasing your consultation, contact us at support@lyfairs.com or call/text +1 (213) 284-1270. Please include:
- Your name and order number
- Your consultation type (Virtual or On-Site)
- Your home’s city and ZIP code
- Two or three preferred dates and times
We’ll match you with a partner designer and confirm your appointment within 3 business days.
What do I need to prepare before my consultation?
After booking, we’ll send you a short questionnaire. You’ll be asked to share photos of each room, approximate room dimensions and ceiling heights, your style preferences, and your budget range. The more detail you share, the more you’ll get out of your session.
Can my builder, contractor, or electrician join?
Absolutely, and we encourage it, especially for new construction or renovations. Having everyone in the conversation helps keep fixture placement and wiring aligned.
Cancellations & Refunds
Can I reschedule?
Yes. You can reschedule for free with at least 48 hours’ notice.
Can I cancel and get a refund?
If you cancel more than 48 hours before your appointment, you’ll receive a full refund. Cancellations within 48 hours or missed appointments are non-refundable, though we’ll do our best to offer one rescheduled session.
Is the consultation fee refundable after my session?
No. Once the consultation has taken place, the fee is non-refundable. It remains fully creditable toward a qualifying Lyfairs order for 90 days.
Still Have Questions?
Contact us at support@lyfairs.com or +1 (213) 284-1270. We’re happy to help you decide whether a consultation is right for your home.
