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FAQ

1. HOW TO PLACE AN ORDER?

Choose your desired quantity, then click on "Add to Bag" or "Buy It Now". You will be invited to create an account. Simply follow the screens through until you receive confirmation that the transaction has been accepted. If the products you want are unavailable, you can leave your email address at the bottom of every page then subscribe or contact support@lyfairs.com via email, we will notify you as soon as the products are back in stock.


2. DO YOU HAVE A MAXIMUM QUANTITY AND AMOUNT OF AN ORDER?

We have no exact limitation of an order, but the maximum quantity and amount should be less than the products in stock.


3. WHAT KINDS OF PAYMENT CAN I USE?

You can use Visa, MasterCard, or debit cards with the Visa/MasterCard logo; and PayPal. All kinds of payment are safe and secure. Please note that we do not accept personal checks and money orders.


4. WHY MY PAYMENT HAS BEEN REJECTED?

There are many reasons may cause the failure of your payment.

(1) if your bank rejected to make the payment, please contact your bank directly to solve the problem as to protect your security and privacy, your bank will not provide us with information about why your payment was declined.

(2) if the problem was caused by the order, you are suggested to check if the products you place are not available or you go against the purchase restriction. If the order is in normal condition, please contact us support@lyfairs.com via email.


5. HOW CAN I CANCEL OR CHANGE MY ORDER?

If you want to cancel or change your order, you can firstly do it on order page on your own. If the orders submitted have been processed and shipped, we cannot cancel or modify orders for you. We are really sorry for any inconvenience this may cause. After processing, your order will be delivered in approximately 10-15 days or even longer at COVID-19 pandemic unless an expedited method of shipping was requested by you.

To receive a full refund to your original form of payment, please review our REFUND POLICY to properly prepare your return order, and return the products to us according to the directions.


6. HOW TO TRACK MY ORDER?

When your order and payment are validated, your order will be prepared and dispatched, you will receive an order dispatch confirmation by email. In this email, you will find a parcel number. By clicking on the link to the website in this email, and entering the parcel number, you will be able to track your parcel.


7. WHERE CAN I VIEW MY ORDER HISTORY?

If you are a registered member, you can view your order history on your account order page.


8. WHAT IF I WANT TO DELIVER TO ANOTHER LOCATION?

You can change your billing address and enter the required shipping address in the appropriate fields when place an order or contact us before the order has been processed and shipped.


9. WHAT CAN I DO IF I HAVE NOT RECEIVED MY ORDER?

Most parcels will arrive on time, but sometimes the tracking may show as "delivered" when you don't have your parcel. If the tracking for your parcel shows it as delivered but you haven't received it, you can do as follows or contact us:

(1) check if someone else at your address has accepted it but you were not be notified.

(2) check if an attempted delivery notice has been left in your letter box or on your door. Follow the instructions on that notice to request re-delivery or to arrange collection of the parcel.

(3) use the delivery confirmation and tracking number to contact the carrier.


10. WHAT CAN I DO IF THERE ARE MISSING OR DAMAGED PRODUCTS IN MY ORDER?

If the products you received do not comply with your order or if the products have been damaged, please contact us via email with the pictures of the products condition, then return the products in their original form and packaging accordingly. The cost of returning products shall be paid by yourself if the products meets the condition of non-compliant products.

For more information, please review our REFUND POLICY.


11. WHAT IF I FORGET MY USERNAME OR PASSWORD?

Don't worry. If you forget your username, you can contact us and provide your phone number, we will help you find your information. If you forget your password, you can go to the "Sign in" and click on "Forgotten Password", then a link to change your password will be sent to your email.

You can also register a new account if available.


12. HOW TO UPDATE MY PERSONAL INFORMATION?

The personal information gathered when you created a secure account can be changed by you at any time by managing your account online. Simply log into your account and change the information you want.


13. WHAT IF I WANT TO ASK AN EXPERT FOR ADVICE?

You can click on "Ask An Expert" or contact us with your questions by support@lyfairs.com via email.