What If It Breaks Along the Way?

Dear friend,

Thank you for telling us, and so kindly. The fixture had arrived, you'd opened it, and a few of the glass pieces had broken on the way.

The answer is simple: you tell us which pieces broke, and we send the replacements to you by DHL air express. That part is ours to take care of.

But what stayed with me wasn't the broken glass. It was you. You weren't angry. You didn't blame us. You simply gave us the chance to make it right, and waited.

And later, you came back, and ordered again.

In a sea of strangers, you saw us, and chose to trust us. There was a small bump along the way, and still you didn't blame us — you trusted us enough to come back. I am deeply grateful.

And I'm glad we got to do what we set out to do: to help this light finish what it was made for, and place it into the hands of the one it was meant for.

Yours,
Marie
Founder, Lyfairs