Custom Chandelier Project in New Jersey – A Real Customer Journey from Order to Installation

At LYFAIRS, each custom lighting project is not just about the final product, but about the entire process, from communication and production to delivery and long-term support.

This case shares a real customer experience from Tinton Falls, New Jersey (NJ, USA), documenting the full journey of a custom chandelier order.

Project Background: Custom Chandelier for a Home in New Jersey

In January 2026, the customer placed an order for a modern cascade raindrop crystal chandelier, customized with:

• Brass metal finish
• 26 pendant lights
• Warm 2700K lighting

As with many custom lighting projects in the United States, details such as finish color, wiring, and installation compatibility were important considerations before production began.

Design Confirmation & Detailed Communication

After placing the order, the client carefully reviewed the specifications and reached out with several practical questions, including:

• Confirmation of the brass finish color
• Whether the product photos reflected the actual fixture
  
• Clarification on the delivery timeline to New Jersey

This stage reflects a common reality in custom lighting projects: clients want clarity before production moves forward.

We responded by confirming:

• The photos shared were of the actual finished product prior to shipment
  
• The finish was confirmed as brass, as requested

Adjustments During Production

During production, an important detail emerged:

The fixture was initially prepared with transparent wiring instead of black wiring, which did not match the customer’s expectations.

After discussing options, the client chose to:

Wait until production resumed after the holiday period to ensure the chandelier would be updated with black wiring to match their existing interior fixtures.

This decision slightly adjusted the timeline but ensured consistency with the overall design of the home.

Shipping & Delivery to New Jersey

Once production and final inspection were completed, the chandelier was shipped to the United States using our standard logistics process.

For large custom lighting fixtures, shipments are typically:

• First transported by sea to our warehouse in California
• Then delivered to the customer’s address via UPS, FedEx, or local freight services

The total delivery time for this project was approximately 30–35 working days.

While international shipping for oversized lighting can require careful coordination, this process helps ensure safe handling and reliable delivery to locations such as New Jersey and across the U.S.

After-Sales Support & Spare Parts

After receiving the chandelier, the client also raised a thoughtful question about long-term use — specifically, whether it would be possible to purchase additional light sources or spare parts for future maintenance.

Since the LED light sources are integrated into the fixture, replacing individual components can be more complex than standard bulbs. To address this, we discussed practical options with the client, including preparing replacement pendant heads and providing guidance for installation if needed.

This part of the conversation highlights a common consideration in custom lighting projects — not just how the fixture looks when installed, but how it can be maintained over time.

Installation & Final Feedback

After installation, the client shared their experience:

“Lyfairs is a very honest and legitimate company that offers high quality lighting products at affordable prices. Further their customer service is very responsive and helpful. They respond quickly and accurately to any questions.”

They also noted that the entire process, from order tracking to delivery, was smooth and well communicated.

A Real Example of Process, Not Perfection

This project was not without adjustments:

• Design details were refined after the order
• Wiring specifications were corrected during production
• The timeline was adjusted to meet the client’s expectations

However, through clear communication and collaboration, the final result aligned with what the client wanted.

Custom Lighting Projects in the U.S.

For homeowners and designers in locations like New Jersey and across the USA, custom lighting projects often involve:

• Multiple rounds of confirmation
• Coordination between design and production
• Consideration of shipping timelines
• Planning for installation and maintenance

This case reflects how those elements come together in a real-world scenario.